Privacy Policy

Welcome to AQO99 (aqo99.com). Our Privacy Policy explains in detail how we collect, use, and protect your personal information. As one of Bangladesh's most trusted online gaming platforms, AQO99 treats your privacy as its highest priority.

This Privacy Policy applies to all AQO99 services, mobile apps, websites, and associated platforms. By registering with AQO99 or using our services, you are considered to have read and agreed to this Privacy Policy.

Our Privacy Policy is built in line with international data protection standards. We believe transparency and integrity are the foundation of a trustworthy gaming platform. That is why AQO99's Privacy Policy contains no hidden terms or misleading information — everything is stated clearly and plainly.

AQO99 collects different types of information for different purposes. We only collect what is genuinely necessary to deliver our services.

We collect data through the following methods: directly via registration, automatically during platform use, and through document submission as part of the KYC process. We never collect additional information without your consent.

AQO99 uses your personal information solely for the following purposes:

• Account management: To create, manage, and secure your AQO99 account in accordance with our Privacy Policy.
• Service Delivery: To process deposits, withdrawals, gaming activity, and bonus rewards.
• KYC verification: To verify your identity and age, and to ensure legal compliance.
• Fraud Prevention: To detect suspicious activity and safeguard platform security.
• Customer Support: To resolve your questions and complaints.
• Responsible Gaming: To monitor gaming behavior and offer support when needed.
• Marketing Communications: To send you promotional offers and updates, with your consent.
• Legal obligations: To meet regulatory authority requirements.

AQO99 keeps your personal information strictly confidential. However, in certain limited circumstances, data may be shared with specific third parties:

• Payment Processors: To process transactions with payment partners such as bKash, Nagad, and Rocket.
• KYC service provider: With trusted verification providers to complete identity verification.
• Law enforcement agencies: As required by legal obligations or court orders.
• Game Software Providers: Limited data required to operate games.
• Audit & Regulatory Bodies: To verify license compliance.

Outside the cases listed above, AQO99 does not disclose your information to any third party. All our third-party partners are bound by the same privacy standards.

AQO99 uses cookies and similar tracking technologies to enhance your experience on the website. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: Required to maintain your login session and support security operations.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand platform visit patterns and usage behavior.
• Marketing Cookies: To show relevant ads and promotions (only with your consent).

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working properly.

AQO99 protects your personal data using industry-leading security technology. Our security framework is regularly tested and verified by independent security experts.

• 256-Bit SSL Encryption: All data transfers are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Protection at the server and network level.
• Data Masking: Sensitive information is masked before being stored in the system.
• Regular Security Audits: Periodic audits conducted by independent third-party experts.
• Staff training: All AQO99 staff are trained in data protection.

While we maintain the highest security standards, no digital system is entirely risk-free. We strongly encourage you to keep your account password strong and never share it with anyone.

AQO99 does not retain your data beyond what is necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account information: For the duration of the active account and up to 5 years after closure.
• Financial transaction records: Up to 7 years, as required by legal obligations.
• KYC documents: For the period required under regulatory guidelines.
• Gaming History: For the duration of the active account and up to 2 years after closure.
• Cookie Data: 30 days to 2 years, depending on the cookie type.

Once the designated retention period ends, AQO99 securely deletes or anonymizes your data so that your identity can no longer be identified.

Every AQO99 user has the following rights over their personal information:

AQO99 strictly prohibits providing services to anyone under the age of 18. We never knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Accounts suspected of belonging to minors are suspended immediately.
• Age verification documents are mandatory as part of the KYC process.
• If a minor's account is identified, all collected data is securely deleted.

AQO99 may update this Privacy Policy from time to time. When significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A notification will be displayed upon logging in to the platform.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of AQO99 after any changes will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

For any questions, concerns, or complaints regarding our Privacy Policy, please contact our Data Protection team:

• Email: [email protected]
• Support: Via 24/7 Live Chat
• Response Time: Typically within 24–72 hours

We take every privacy-related complaint seriously and work to resolve it as quickly as possible.